Purchases and Transactions

Registration and Membership
My Data and Profile
Purchases and Transactions
Benefits
Shopping
myWorld Products
Security

Where can I see an overview of my purchases?

You can find an overview of your purchases in your profile under "My Purchases".

How do I redeem my Shopping Points?

Use your login data to log into the myWorld Website, go to the "Benefit Lounge" in the top menu and select a Deal or trip that suits you. Click on the Deal or trip to find out more.

If you wish to secure a Deal, you only need to click the button to redeem Shopping Points and the Deal will be added to "eVouchers & Gift Cards" in the "My Deals and Vouchers for Loyalty Merchants" tile in your profile. You can then either print it out and take it with you to the Partner or simply display it on your smartphone in the myWorld App (there you can find it under "My Deals") in order to receive the discount.

If you would like to redeem your Shopping Points with travelWorld, then you can do so during the booking process of your selected accommodation.

How do I shop with coupon codes that I receive under the menu item "Coupon"?

Please always observe the Terms and Conditions in place for each coupon code (e.g. validity, minimum order value, etc.). These will appear on the details page when you click on an offer.

Do not complete your order until the coupon code value has been clearly deducted from the purchase amount. Afterwards it is no longer possible to subtract this value.

The use of "external" coupon codes, e.g. from a Partner newsletter, may disrupt the connection to myWorld, meaning that your purchase won't be assigned to your Member ID. Notwithstanding the above, the Partner is not obliged to grant Shopping Benefits resulting from any purchases made using an "external" coupon code.

I bought a voucher or an eVoucher. Can I cancel my purchase?

Yes, you can cancel the order of your voucher or eVoucher by sending a message via the contact form within 14 days of purchase.

If you cancel the purchase, please provide your full name, your Member ID, the purchase date, the purchase amount and the order number, which you can find on the myWorld Website in the "My Purchases" tab within "My Orders".

Should you need more information on the cancellation, please take a look at our voucher order conditions.

My bank transfer did not get processed. What can I do about this?

Firstly, please check that you have provided either your Member ID or order number in the payment reference. We require this information to allocate your payment correctly. If you have not provided your Member ID nor your order number, please send proof of your bank transfer to the myWorld Team using the contact form.

Which payment methods can I use?

As soon as the order is placed, all available payment methods will be shown to you in step 3 of the order process.

Depending on the type of order and where you reside, you can choose how you would like to pay:

Payment using credit card
Payment with a myWorld eVoucher
Payment with Shopping Benefits
Payment by bank transfer

I would like to pay for my orders with a bank transfer. Where can I find the correct bank details?

The bank details for the bank transfer can be found on your order confirmation.

I would like to top up the shopping credit in my profile. Where can I find the correct bank details?

Please do not make a transfer without placing an order and without having a suitable account number. If you would like to top up your shopping credit, then please order a myWorld eVoucher. You will receive it conveniently via the free myWorld App when you select the eVoucher symbol on the home screen or when you log into the myWorld Website and click on the shopping bag at the top. You can also pay for the myWorld eVoucher by bank transfer.

The bank details for the bank transfer can be found on your order confirmation.

I would like to top up my shopping credit in advance in my account. Where can I find the correct bank details?

The bank details for the bank transfer can be found on your order confirmation.

My credit card payment for the eVoucher has failed. Why is that?

There can be many reasons for why the credit card payment has failed - some of them specific to the customer. Therefore, please contact the myWorld Team using the contact form. In order to get to the bottom of your problem, the myWorld Team requires the last four figures of the credit card which was used for the order.

How long do I have to submit a complaint if my purchase has not been logged?

Complaints can be submitted up to three months following the date of purchase. If the purchase doesn't appear in "My Purchases" after 48 hours then please use our subsequent booking form so that we can help you to enter your benefits retrospectively. Please hold on to the receipt and, if available, have the order and payment confirmation for the purchase in question at the ready.

What can I do if a purchase has not been logged?

If a purchase has not been recorded, then please use our subsequent booking form so that we can help you to enter your benefits retrospectively. Please hold on to the receipt and, if available, have the order and payment confirmation for the purchase in question at the ready.