Simply add the myWorld Card to your account. In the myWorld App click on the myWorld logo at the bottom and then select "myWorld Card". If you have activated the feature, you can also shake your smartphone to pull up your myWorld Cards. Now swipe left until "Add myWorld Card" appears on the screen and click on it. Now you can scan the myWorld Card barcode with your smartphone's camera or enter the number listed under the barcode to link it to your profile.

On the myWorld website go to "My Cards" in your profile and click on "Add another card". Please enter the number listed under the myWorld Card barcode to link it to your profile.

It doesn't matter whether the cards look different due to their design. As long as the myWorld logo is on the card, you can link it to your account.

As soon as you have registered as a myWorld Shopper, your digital Cashback Card will be available in the myWorld App. You can find it in your profile under "My Cards" on the myWorld website. You can show this card on your smartphone at any time or, if you prefer, print the card version from the website.

If you register using the flyer given to you by your Recommender, you will receive a credit-card-style Cashback Card that you can use at Partners all around the world. Simply work through the online form with your Recommender to complete the flyer registration process (your Recommender must be logged in), enter the card's barcode into the corresponding field and the card will be assigned to your profile.

If you register with a Partner with Card Pick-up, you get a Cashback Card with the Partner's design, which is accepted by all Partners worldwide.

No, the Cashback Card cannot be used for payments. It works in the same way as other loyalty cards and is used solely to log purchases so that we can credit you with Shopping Benefits.

You can simply present your Cashback Card when paying at any Cashback Card Partner to receive the Shopping Benefits specified for this Partner. As well as the credit-card-style Cashback Card, you can also use your digital Cashback Card in the myWorld App.

You can use the "Regional and global search" feature and select your region. This will only display Partners in your region. The myWorld App also includes a location-based search function that shows Partners in your area.

Yes, provided that a Partner accepts Cashback Cards in general, you can use any myWorld Cashback Card to secure Shopping Benefits.

Yes, the Cashback Card can be used at all Partners around the world and Shopping Benefits will be credited to you as normal. Before travelling, you can also research Partners in your destination using the "Regional and global search" in the search and selecting the country in question.

No, your Cashback Card doesn't have an expiration date.

In general, it doesn't matter if you lose your Cashback Card as it is linked to your account online. The Cashback Card can't and does not need to be locked. If someone uses your Cashback Card at a Partner, you will still be credited with the benefits and the user will not benefit at all. To further take advantage of the Shopping Benefits within myWorld, you have the following options:

• You can print out your card from "My Cards" within your profile.
• You can use the myWorld App which has your card in a digital format.
• You can register as a loyal customer at a Partner that has Card Pick-up and add the loyalty card, which can be used as a Cashback Card, to your profile under "My Cards".
• You can add and use the Cashback Card from an unused registration flyer under "My Cards" in your profile.

Complaints can be submitted up to three months following the date of purchase. If the purchase doesn't appear in "My Purchases" after 48 hours then please use our subsequent booking form so that we can help you to enter your benefits retrospectively. Please hold on to the receipt and, if available, have the order and payment confirmation for the purchase in question at the ready.

If you believe a purchase has been wrongly cancelled, then please use our subsequent booking form so that we can help you to enter your benefits afterwards. Please hold on to the receipt and, if available, have the order and payment confirmation for the purchase in question at the ready.

Please use our subsequent booking form so that we can retroactively credit your purchase to the correct Member ID. Please provide the invoice or the order confirmation as a photo, scanned document or PDF.

To get access to the subsequent booking form, you must first log in using your login details. If you request the form after logging in, your Member ID will already be filled in. Now follow the next steps:

• Select whether you used your Cashback Card for the purchase or if it was done online.
• Specify a subject for your request. In this case, select "My purchase was not recorded"
• Enter the order/invoice date.
• If you have selected "Cashback Card" as the payment method, please enter the country and the Partner, where the purchase took place, the order/purchase value, select the business location in the drop-down menu and enter the order or invoice number.
• If you have selected "Online shopping" as the payment method, enter the order value in the correct currency, the order number, the invoice number and the invoice date in the respective fields. In the "Loyalty Merchant" drop-down menu, please select the respective Partner. If they are not listed in the drop-down menu, choose "Other" and you can enter the name manually afterwards. In the "Product type" drop-down menu, please choose the most suitable product group. Afterwards, please indicate whether you have used a voucher for your purchase
• Please attach scans, images or PDF files of your invoice/order confirmations in the field with the dotted outline to upload them.
• Then accept the disclaimer and click on "Send query"

Once you have sent your request, we will try to process it as soon as possible. Please give us a few days to clarify your request with our Partners. We will get in touch with you as soon as we have more information.

Please use our subsequent booking form so that we can credit your purchase. Please provide the invoice or the order confirmation as a photo, scanned document or PDF.

To get access to the subsequent booking form, you must first log in using your login details. If you request the form after logging in, your Member ID will already be filled in. Now follow the next steps:

• Select whether you used your Cashback Card for the purchase or if it was done online.
• Specify a subject for your request. In this case, select "My purchase was not recorded"
• Enter the order/invoice date.
• If you have selected "Cashback Card" as the payment method, please enter the country and the Partner, where the purchase took place, the order/purchase value, select the business location in the drop-down menu and enter the order or invoice number.
• If you have selected "Online shopping" as the payment method, enter the order value in the correct currency, the order number, the invoice number and the invoice date in the respective fields. In the "Loyalty Merchant" drop-down menu, please select the respective Partner. If they are not listed in the drop-down menu, choose "Other" and you can enter the name manually afterwards. In the "Product type" drop-down menu, please choose the most suitable product group. Afterwards, please indicate whether you have used a voucher for your purchase
• Please attach scans, images or PDF files of your invoice/order confirmations in the field with the dotted outline to upload them.
• Then accept the disclaimer and click on "Send query"

Once you have sent your request, we will try to process it as soon as possible. Please give us a few days to clarify your request with our Partners. We will get in touch with you as soon as we have more information.