Online Shopping
If you believe an online purchase has been wrongly cancelled, then please use our subsequent booking form so that we can help you to enter your benefits retrospectively. Please provide the invoice and, if available, the order and payment confirmation of the relevant purchase as a photo, scanned document or PDF file.
To get access to the subsequent booking form, you must first log in using your login details. If you request the form after logging in, your Member ID will already be filled in. Now follow the next steps:
- Select whether you used your Cashback Card for the purchase or if it was done online.
- Specify a subject for your request. In this case, select "My purchase was cancelled"
- Enter the order/invoice date.
- If you have selected "Cashback Card" as the payment method, please enter the country and the Partner, where the purchase took place and the order/purchase value in the respective fields, select the business location in the drop-down menu and enter the order or invoice number.
- If you have selected "Online shopping" as the payment method, enter the order value in the correct currency, the order number, the invoice number and the invoice date in the respective fields. In the "Online Shop" drop-down menu, please select the respective Partner. If they are not listed in the drop-down menu, choose "Other" and you can enter the name manually afterwards. In the "Product type" drop-down menu, please choose the most suitable product group. Afterwards, please indicate whether you have used a voucher for your purchase
- Please attach scans, images or PDF files of your invoice/order confirmations in the field with the dotted outline to upload them.
- Then accept the disclaimer and click on "Send query"
Once you have sent your request, we will try to process it as soon as possible. Please give us a few days to clarify your request with our Partners. We will get in touch with you as soon as we have more information.
Please use our subsequent booking form so that we can credit your purchase. Please provide the invoice or the order confirmation as a photo, scanned document or PDF.
To get access to the subsequent booking form, you must first log in using your login details. If you request the form after logging in, your Member ID will already be filled in. Now follow the next steps:
- Select whether you used your Cashback Card for the purchase or if it was done online.
- Specify a subject for your request. In this case, select "My purchase was not recorded"
- Enter the order/invoice date.
- If you have selected "Cashback Card" as the payment method, please enter the country and the Partner, where the purchase took place, the order/purchase value, select the business location in the drop-down menu and enter the order or invoice number.
- If you have selected "Online shopping" as the payment method, enter the order value in the correct currency, the order number, the invoice number and the invoice date in the respective fields. In the "Online Shop" drop-down menu, please select the respective Partner. If they are not listed in the drop-down menu, choose "Other" and you can enter the name manually afterwards. In the "Product type" drop-down menu, please choose the most suitable product group. Afterwards, please indicate whether you have used a voucher for your purchase
- Please attach scans, images or PDF files of your invoice/order confirmations in the field with the dotted outline to upload them.
- Then accept the disclaimer and click on "Send query"
Once you have sent your request, we will try to process it as soon as possible. Please give us a few days to clarify your request with our Partners. We will get in touch with you as soon as we have more information.
With an active ad blocker we can't track your purchases with our Online Partners.
To make sure you receive your Shopping Benefits when shopping with myWorld online, please start by making sure that the cookie settings in your browser are correct. Here is a short guide to the appropriate cookie setting in the most common browsers.
Chrome
- Click on the three dots in the top right corner of the browser window and then on "Settings" in the menu that opens.
- In the new tab, go to the section "Privacy and security" and open the item "Site settings".
- Click on "Cookies and site data"
- The setting "Allow sites to save and read cookie data (recommended)" must be activated and the other two settings deactivated
- The settings are automatically adopted.
Firefox
- Click on the three lines in the top right-hand corner of the browser window and then click "Options" in the menu that opens
- Select the option "Privacy & Security" from the menu on the left
- For the setting under "Enhanced Tracking Protection" select the "Standard" option
- If you prefer the "Custom" option, please set "Cross-site and social media trackers" in the drop-down next to "Cookies"
- Under the item "History" the option "Remember history" in the drop-down next to "Firefox will" must be selected.
- The settings are automatically adopted
- You may need to restart your browser.
Safari
- In the menu bar at the top of the browser, select "Safari" and click on "Preferences" in the menu that opens.
- In the pop-up that opens, select the option "Privacy".
- Deactivate the option "Block all cookies" in the "Cookies and website data" area.
- The changes will be automatically adopted
Cookies enable us to record your purchases at Online Partners and credit you with Shopping Benefits. They are small text files. In our case, they inform an online shop that you have been sent to their website via the myWorld platform. Similarly, they let us know that you have purchased something from an Online Partner.
We never transfer information about your purchase items or your personal data to other parties and we don't access your computer's hard drive.
To make sure you can collect Shopping Benefits when shopping online, your browser and any anti-spyware or anti-virus programmes you run must permit the use of cookies on your computer. This is the only way for us to record your purchases from an Online Partner and credit them to you.
Cookies enable Online Partners to confirm that you have accessed the online store via the myWorld website. After you have completed your purchase, we can also use the cookies to determine how much you spent and assign your benefits within "My Purchases".
Of course, we do not share specific information about the purchased items or personal data with the Partner or anyone else. To make sure your purchase is recorded securely when using an Online Partner, we recommend staying on the website throughout the purchase and not visiting any other websites.
Since the service for Shoppers is very important to us, it is essential to us that you get your Shopping Benefits rewarded retroactively if they have not yet been recorded, incorrectly calculated or accidentally cancelled. The processing time for each individual request differs based on the Partner and therefore each request also takes a different amount of time.
Generally, every proclaimed purchase first has to be requested, checked and then must be imported into your profile so that you can see it in your Shopping Overview. Your claimed purchase must first be approved by the Partner so that it can be transferred to your profile and you can receive your Shopping Benefits.
Therefore, the process of your request depends on many different factors and it can take up to a few weeks to find a solution to the issue. Our apologies for any inconvenience this may have caused.
Log onto the myWorld website using your login details. Then use the search function to find the Online Partners you are looking for. Click on the logo for the online shop you wish to shop with. Click on the button "Shop online now!" to open the store in a new tab. You can now place your order and collect Shopping Benefits.
If a purchase has not been recorded, then please use our subsequent booking form so that we can help you to enter your benefits retrospectively. Please hold on to the receipt and, if available, have the order and payment confirmation for the purchase in question at the ready.
You will receive Shopping Benefits from all Online Shops listed for your country. You can use the global search to find international Online Partners that are not listed in your country but send orders to your market.
You are free to shop with these international Online Partners within myWorld. However, we are unable to guarantee that you will receive benefits and there is no entitlement to compensation.
Shoppers can use the "Regional and global search" feature to access Partners in all countries where myWorld is represented. The agreement between online shops and myWorld applies only to countries in which the online shop is listed.
As a Shopper, you are free to shop at online shops outside your home country, however, the Partner is not obliged to credit you with the Shopping Benefits generated by your purchase. To make sure you receive your Shopping Benefits, we therefore recommend only shopping at online shops listed for your country.
Complaints can be submitted up to three months following the date of purchase. If the purchase doesn't appear in "My Purchases" after 48 hours then please use our subsequent booking form so that we can help you to enter your benefits retrospectively. Please hold on to the receipt and, if available, have the order and payment confirmation for the purchase in question at the ready.